Terms and Conditions

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Welcome to Tailmate, India's trusted pet-sitting platform connecting pet parents with verified sitters. These Terms and Conditions ("Terms") govern your access to and use of Tailmate services, website, and app ("Platform"). By registering, booking, or using the Platform, you agree to these Terms. If you disagree, do not use our services.​

Users include Pet Parents (owners seeking care) and Sitters (providers). You must be 18+ and reside in India.​

• Provide accurate information during sign-up; false details lead to suspension.
• Verify identity via documents (e.g., Aadhaar, PAN) or third-party services.
• Keep login credentials secure; notify us of breaches.
• Sitters must pass background checks, training, and pet-handling certification.​

Tailmate facilitates bookings but does not employ sitters or guarantee outcomes. Services include:

• Pet parent-sitter matching based on location, pet needs, and profiles.
• In-home sitting, walks, feeding, medication (if specified), and updates.
• Payments processed securely; no direct handling by Tailmate.​

Specify details like visit frequency, pet routines, and emergency contacts in bookings.​

Fee TypeDescriptionDetailsService FeePer booking or hourlySet by sitters; 20% platform commission. ​CancellationVaries by noticeFull refund >48 hours; 50% <24 hours; no refund <2 hours.Late/ExtraOvertime, holidaysBilled post-service.DepositsSecurityRefundable if no issues. ​

Pay via UPI, cards, or wallets. All fees non-refundable except as stated.​

Pet Parents:

• Provide accurate pet info (health, behavior, vaccinations).
• Supply food, meds, keys/access; ensure home safety.
• Approve max vet spend (e.g., ₹5,000) upfront.

Sitters:

• Arrive on time, follow instructions, report issues.
• No sub-contracting; maintain hygiene and pet welfare.
• Document care via photos/updates.​

Both: Comply with animal welfare laws (Prevention of Cruelty to Animals Act, 1960).

Tailmate is a facilitator, not liable for pet injury, death, property damage, or disputes. Users indemnify us against claims.​

• Sitters carry insurance for negligence; pet parents cover pre-existing conditions.
• Report incidents within 24 hours; we mediate but no guarantees.
• Force majeure (e.g., natural disasters) excuses performance.​

• Terminate anytime with notice; outstanding fees due.
• We may suspend for violations (e.g., fraud, abuse).
• No-shows or repeated issues lead to bans.​

These Terms are governed by Indian laws, with disputes resolved in Sonipat, Haryana courts. Contact support@tailmate.in for issues.​

Updates posted here; continued use implies acceptance.​