Tail Solutions Private Limited - Terms of Service
Last Updated: 27/02/2026
Effective Date: 01/03/2026
1. INTRODUCTION
Tail Solutions Private Limited on behalf of itself and its affiliates / group companies
under the brand 'TailMate', (hereinafter referred to as "TailMate", "us" or "we" or "our"
or "Company"), is the author and publisher of the website - [https://tailmate.co.in/and](https://www.google.com/search?q=https://tailmate.co.in/and)
the mobile application 'Tailmate' (together the "Platform"). TailMate owns and operates
the services provided through the Platform.
2. TERMS OF THE AGREEMENT
2.1 These terms and conditions ("Terms and Conditions" or "Terms") along with the
privacy policy available at - [https://tailmate.co.in/](https://tailmate.co.in/) (the "Privacy Policy") constitutes a
legally binding agreement made between You, whether personally or on behalf of an
entity that you represent ("You" or "Your" or "Yourself" or "User" or "Pet Parent"),
and TailMate, concerning Your access to and use of the Platform and the services.
2.2 If You continue to browse and use the Platform or avail the services, You irrevocably
consent to and accept all the conditions stipulated in these Terms and the Privacy Policy
and agree to abide by them. You agree that by accessing the Platform and / or using Our
services, You have read, understood, and agree to be bound by all of the Terms. If You
do not agree with all of the Terms, then You are prohibited from using the Platform and
services and You should exit the Platform and discontinue the use of Our services
immediately.
2.3 The Company reserves the right at all times to discontinue or modify the Terms and and
Privacy Policy as we deem necessary or desirable without any prior notification. Such
changes may include, among other things, adding and/or modifying prices, fees and/or
charges. Any such modifications would be effective immediately, as soon as they are
posted on the Platform. We suggest that You read the Terms, Privacy Policy and other
changes in Our products, services and fees, from time to time to stay informed and Your
continued use of the Platform, after the changes are effective, will constitute Your
acknowledgement and acceptance.
2.4 In the event of any discrepancy between the Terms and any other policies with respect to
the Platform, the provisions of the Terms shall prevail.
2.5 Please read these Terms carefully. These Terms form a binding agreement between You
and TailMate. By accessing or using the Platform, you agree to these Terms. These Terms
are an electronic record under the Information Technology Act, 2000 ("IT Act") and
3.
rules thereunder and do not require a physical signature. If you do not agree to all terms,
do not use the Platform.
Nature of Business & Intermediary Status
3.1 The Company operates solely as an online marketplace connecting Pet Parents with
independent third-party pet-care providers ("Sitters") for services like dog walking, pet
sitting, and boarding ("Pet Services"). The Company does not itself provide any pet-care
services. The Company is not a pet-care provider, insurer, or guarantor of any Sitter's
performance. The platform is a neutral venue and not a service provider, and it makes no
representations or warranties about the quality of services provided by Sitters. We do not
control, direct, or supervise Sitters' actions or the quality of Pet Services.
3.2 You acknowledge that the Company is an "Intermediary" under Section 2(1)(w) of the
IT Act, 2000. You acknowledge and understand that under Section 79 of the IT Act, an
intermediary is exempt from liability for third-party content hosted on its platform,
provided certain conditions are met.
3.3 Sitters are independent contractors, not our employees or agents. We do not control or
direct any Sitter's methods or manner of providing Pet Services. The Company does not
endorse or guarantee any Sitter. You understand and agree that Sitters alone are
responsible for pet care; and the Company only provides the booking platform. You
acknowledge that You engage Sitters at Your own risk.
4.
User Agreement
4.1 No User shall be permitted to perform, host, display, upload, modify, publish, transmit,
store, update, or share any information or perform any of the following prohibited
activities while using the Platform and availing Our services:
(a)
systematically retrieve data or other content from the Platform to a compile
database or directory without written permission from Us;
(b)
make any unauthorized use of the Platform, including collecting usernames and /
or email addresses and / or phone numbers of users to send unsolicited email,
messages or creating user accounts under false pretenses;
(c)
use a buying agent or purchasing agent to make purchases on the Platform;
(d)
circumvent, disable, or otherwise interfere with security-related features of the
Platform, including features that prevent or restrict the use or copying of any
content or enforce limitations on the use;
(e)
engage in unauthorised framing of or linking to the Platform;
(f)
trick, defraud, or mislead Us and other users in any manner including but not
limited to any attempt to learn sensitive account information such as user
passwords;
(g)
make improper use of Our support services, or submit false reports of abuse or
misconduct;
(h)
engage in any automated use of the system, such as using scripts to send
comments or messages, or using any data mining, robots, or similar data gathering
and extraction tools;
(i)
interfere with, disrupt, or create an undue burden on the Platform or the networks
and services connected to the Platform;
(j)
attempt to impersonate another user or person, or use the username of another
user;
(k)
sell or otherwise transfer Your profile;
(1)
use any information obtained from the Platform in order to harass, abuse, or harm
another person;
(m)
use the Platform or Our content as part of any effort to compete with Us or to
create a revenue-generating endeavour or commercial enterprise;
(n)
decipher, decompile, disassemble, or reverse engineer any of the software
comprising or in any way making up a part of the Platform;
(0)
attempt to access any portions of the Platform that You are restricted from
accessing;
(p)
harass, annoy, intimidate, or threaten any of Our employees, agents, or other
users;
(q)
delete the copyright or other proprietary rights notice from any of the content;
(r)
copy or adapt the Platform's software, including but not limited to content and
any form of code;
(s)
upload or transmit (or attempt to upload or to transmit) viruses, trojan horses, any
computer coder or file or program, or other material that interferes with any user's
uninterrupted use and enjoyment of the Platform, or any material that acts as a
passive or active information collection or transmission mechanism;
(t)
use, launch, or engage in any automated use of the system, such as using scripts
to send comments or messages, robots, scrapers, offline readers, or similar data
gathering and extraction tools;
(u)
disparage, tarnish, or otherwise harm, in Our opinion, Us and/or the Platform;
(v)
use the Platform in a manner inconsistent with any applicable laws or rules or
regulations;
(w)
threaten other users / Our employees with negative feedback;
(x)
misrepresent experience, skills, or information about Yourself;
(y)
falsely imply a relationship with Us or another company with whom You do not
have a relationship;
(z)
use the services for purposes that are not permitted by: (i) these Terms and; (ii)
any applicable law, regulation or generally accepted practices or guidelines in the
relevant jurisdiction; or
(aa)
violate any of the terms specified under these Terms for the use of the Platform /
services/products.
4.2 Further, no User shall be permitted to perform, host, display, upload, modify, publish,
transmit, store, update, or share any information:
(a)
which belongs to another person and to which the User does not have any right;
(b)
is misleading, unlawful, harmful, threatening, abusive, vulgar, defamatory, lewd,
lascivious, profane, obscene, pornographic, paedophilic, invasive of another's
privacy, including bodily privacy, insulting or harassing on the basis of gender,
libellous, racially, ethnically or otherwise objectionable, relating or encouraging
money laundering or gambling, or otherwise inconsistent with or contrary to the
laws in force;
(c)
is harmful to a child;
(d)
infringes any patent, trademark, copyright or other proprietory rights;
(e)
impersonates another person;
(f)
deceives or misleads the addressee about the origin of the message or knowingly
and intentionally communicates any information which is patently false or
misleading in nature but may reasonably be perceived as a fact;
(g)
stalking, intimidating and / or harassing another and / or inciting other to commit
violence;
(h)
threatening the unity, integrity, defence, security or sovereignty of India, friendly
relations with foreign states, or public order, or causes incitement to the
commission of any cognizable offence or prevents investigation of any offence
or is insulting other nation;
(i)
is patently false and untrue, and is written or published in any form, with the intent
to mislead or harass a person, entity or agency for financial gain or to cause any
injury to any person.
4.3 By submitting content on or through the Platform ("Your Material"), You grant Us a
worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy,
reproduce, process, adapt, modify, publish, transmit, display and distribute Your Material
in any and all media or distribution methods (now known or later developed) and to
associate Your Material with You. You agree that others may use Your Material in the
same way as any other content available through the services. If You delete Your
account, Your Material and name may remain available on the Platform.
4.4 The Company reserves the right at its sole discretion to remove, review, edit or delete
any content. We will not be responsible or liable for any content uploaded by You or any
other users directly on the Platform. We would not be responsible to verify whether any
content placed by any You or any other user contains infringing materials or not.
4.5 The Company (including but not limited to its subsidiaries / affiliates) may, based on any
form of access to the Platform (including free download / trials) or services or
registrations through any source whatsoever, contact the User through SMS, email and
call, to give information about their offerings and products as well as notifications on
various important updates and / or to seek permission for demonstration of its products.
The User expressly grants such permission to contact him/her through telephone, SMS,
e-mail and holds the Company (including but not limited to its subsidiaries/affiliates)
indemnified against any liabilities including financial penalties, damages, expenses in
case the User's mobile number is registered with Do not Call / Do not Disturb database.
By registering Yourself, You agree to make Your contact details available to Our
employees, associates, subsidiaries, affiliates and partners so that You may be contacted
for information, offerings and promotions through telephone, SMS, email etc.
4.6 The User acknowledges that he / she has not been induced by any statements or
representations of any person with respect to the quality or conditions of the products or
services and that User has relied solely on the investigations, examinations and
inspections as the User has chosen to make and that the Company has afforded the User
the opportunity for full and complete investigations, examinations and inspections.
4.7 The Platform and content therein, are compatible only with certain devices / tablets /
instruments / hardware. The Company reserves the right to upgrade the table / type of
compatible devices as required from time to time. The User agrees that the Company
bears no responsibility if the User's device is not compatible with the specifications as
required by the Platform.
4.8 The Company shall have no responsibility for any loss or damage caused to tablet or any
other hardware and / or software and / or instrument and / or device, including loss of
data or effect on the processing speed, resulting from Your use of Our Platform.
5.
5.1
Eligibility and Account Security
To use the Platform, you must be at least 18 years old and capable of entering into a
binding contract under the Indian Contract Act, 1872. If You use the Platform on behalf
of an organization, you represent that you are authorized to bind that organization. Use
of the Platform is available only to persons who can form legally binding contracts under
applicable law. Persons who are 'incompetent to contract' within the meaning of the
applicable laws including un-discharged insolvents, and persons of unsound mind are not
eligible to use the Platform. You may use the Platform only if Your age is over 18 years
and You are capable of forming binding contracts under applicable laws and You are not
prohibited from entering into a legally binding contract as per applicable laws.
5.2 In case the Platform is to be accessed or used by a minor (i.e. a person less than 18 years
of age) or by a person incompetent to contract under applicable law, then only the legal
guardian / representative of such person shall register himself / herself as a User and
create / add the profile of the minor. This shall not discharge the legal guardian /
representative, who is an adult and of sound mind, from its obligations and liability
towards the Company or its contractors or agents and the Company shall have the right
to proceed against the legal guardian / representative and User, either jointly or severally,
for their acts and omissions that violate these Terms, Privacy Policy and any other terms
in relation to the services provided by the Company.
5.3 The Company reserves the right to terminate Your account and Your membership and
refuse to provide You with access to the Platform if the Company discovers that You are
under the age of 18 years or otherwise not capable of forming binding contracts, as
required under applicable law. In case of a business entity, You represent that You have
the legal authority to bind the entity or the employees or consultants of such entity, to
these Terms.
5.4 You acknowledge that the Company does not have the responsibility to ensure that You
conform to the aforesaid eligibility criteria. It shall be Your sole responsibility to ensure
that You meet the required qualification.
5.5 You are responsible for maintaining the confidentiality of your account credentials. You
agree to notify the Company's Grievance Officer immediately if your account is accessed
without authorization. The Company will not be liable for any loss or damage arising
from your failure to safeguard your login or comply with these security provisions.
5.6 In order to access the services and to avail the use of the Platform and the services, You
shall be required to register Yourself with the Platform, and maintain an account on the
Platform. You will be required to furnish certain information and details, including Your
name, mobile number, e-mail address, residential address, grade / class of the student,
school name, payment information (credit / debit card details) if required, and any other
information deemed necessary by the Platform. With respect to the provision of
information, the following may be noted:
(a)
It is Your sole responsibility to ensure that the account information provided by
You is accurate, complete and latest;
(b)
You shall be responsible for maintaining the confidentiality of the account
information and for all activities that occur under Your account. You agree to:
(i)
ensure that You successfully log out from Your account at the end of each
session; and
(ii)
immediately notify the Company of any unauthorized use of Your
account. If there is reason to believe that there is likely to be a breach of
security or misuse of Your account, We may request You to change the
password or We may suspend Your account without any liability to the
Company, for such period of time as We deem appropriate in the
circumstances. We shall not be liable for any loss or damage arising from
Your failure to comply with this provision.
(c)
You acknowledge that Your ability to use Your account is dependent upon
external factors such as internet service providers and internet network
availability and the Company cannot guarantee accessibility to the Platform at all
times. In addition to the disclaimers set forth in these Terms, the Company shall
not be liable to You for any damages arising from Your inability to log into Your
account and access the services / the Platform at any time.
6. Booking and Pet Parent Obligations
6.1 You may request Pet Services by using the booking system on the Platform. A booking
is confirmed only when a Sitter accepts your request and you successfully complete
payment, at which point a "Confirmed Booking" is created. All details of the service
(dates, times, service fees, Sitter's cancellation policy, etc.) will be specified in the
Booking confirmation.
6.2 You are solely responsible for evaluating the suitability, credentials, and experience of
any Sitter you select. The Company may verify some information (e.g. identity checks
or reviews), but WE DO NOT warrant the accuracy, completeness or current validity of
any Sitter's background or user reviews. We recommend that you exercise caution and
use independent judgment before engaging any Sitter.
6.3 You represent and warrant that your pet is up-to-date on all required vaccinations, is free
from communicable diseases, and is licensed as required by the laws of India. You must
disclose any history of aggression, biting, or health issues.
6.4 Prohibited Animals: You will not use the Platform to arrange care for any wild,
dangerous, venomous, or illegal animals. In particular, you may not engage Sitters to care
for species or breeds prohibited under the Wildlife Protection Act, 1972 or any other
applicable law.
6.5 Veterinary Care Authorization: You agree to provide a valid emergency contact who can
make decisions for Your pet if needed. You expressly authorize the Sitter (and the
Company, if applicable) to obtain emergency veterinary care for your pet if you cannot
be reached. You agree to pay all costs of such emergency care.
6.6 Service Abandonment: If a Pet Parent does not retrieve their pet from the Sitter at the end
of the agreed service period, the Company or the Sitter may, in their discretion, arrange
for alternate care (such as foster placement or notifying applicable animal authorities). In
such case, You agree to reimburse all reasonable expenses incurred (boarding, veterinary
care, transport, etc.) as a result of Your pet's extended stay or relocation. This provision
is intended to prevent pet abandonment and ensure the animal's welfare.
7.
7.1
Fees, Payments, and Taxes
The Platform displays the total fee for a booking, which includes (a) the Sitter's service
fee and (b) the Company's service fee (commission). These are collectively the "Total
Fees". You agree to pay the entire Total Fees for any Confirmed Booking.
7.2 All payments must be made through the Platform using the available digital payment
methods. The Company uses third-party payment aggregators licensed or authorized by
the Reserve Bank of India (RBI) to process payments. By booking a service, you agree
7.3
to be bound by the terms and policies of these payment processors (including the RBI
guidelines, and the relevant payment aggregator terms). The Company only facilitates
collection; any payment failures or disputes are governed by the payment processor's
terms.
7.4 Cancellations and Refunds: In the event the Pet Parent cancels a confirmed booking more
than 12 (twelve) hours but within 24 (twenty-four) hours prior to the scheduled
commencement of the service, the Pet Parent shall be entitled to a refund of 80% (eighty
percent) of the total booking fee. If the cancellation occurs within 12 (twelve) hours prior
to the scheduled commencement of the service, the Pet Parent shall be entitled to a refund
of 50% (fifty percent) of the total booking fee. In the event of a no-show by the Pet Parent
at the scheduled start time of the service, no refund shall be issued, and the full booking
fee shall be retained towards the sitter's time commitment and applicable platform fees.
Notwithstanding the foregoing, if the sitter cancels the booking at any time prior to the
commencement of the service, the Pet Parent shall be entitled to a 100% (one hundred
percent) refund of the total booking fee.
7.5 You are responsible for paying any and all taxes arising from your purchase of services
(including GST), unless the Company is required by law to withhold taxes at source. If
so, we will collect and remit taxes as mandated, and we will provide invoices or receipts
reflecting such tax collection.
7.6 After a Confirmed Booking is completed, the Company will disburse the Sitter's share
of the fees (typically 48 hours after service completion). Once payment is released, any
disputes over the service or fees are solely between You and the Sitter. The Company
has no obligation to mediate disputes about service quality after payment is made. The
Company is also not responsible for any gratuities, tips, or outside payments you may
give to the Sitter.
7.7 Release. If Your name, voice, image, persona, likeness, or performance is included in
any of Your Content, you hereby waive, and release the Company and its users from, any
claim or cause of action, whether known or unknown, for defamation, copyright
infringement, invasion of the rights of privacy, publicity, or personality, or any similar
claim arising out of the use of Your Content in accordance with these Terms.
8.
User Conduct and Prohibitions
8.1 By using the Platform, you agree not to engage in any prohibited activities. In particular,
you will not:
(a)
Arrange pet-care services using the Platform and then complete payment outside
the Platform to avoid the Company's fees ("Platform Circumvention"). Doing
so violates these Terms and may result in termination of your account and You
will be liable for any loss caused due to such Platform Circumvention.
(b)
Submit Fake or Defamatory Reviews: Submit reviews that are not based on
your genuine experience with a Sitter. The Consumer Protection (E-Commerce)
Rules, 2020 expressly prohibit fake or misleading reviews. You may only post
honest, firsthand reviews of a Sitter after using their services.
(c)
Illegal or Harmful Content: Use the Platform to post or transmit unlawful,
indecent, obscene, defamatory, harassing, threatening, or infringing content. This
includes (but is not limited to) content that violates third-party privacy,
intellectual property, or publicity rights. Content that involves child exploitation,
graphic violence, hate speech, or other illegal materials is strictly prohibited.
(d)
Impersonation and Spam: Impersonate any person or entity, or share another
user's account or login credentials. Do not "spam" or send unsolicited
communications through the Platform. Do not solicit other users' personal
information or engage in fraudulent or illegal activities on the Platform.
(e)
Unlawful Activities: Use the Platform to facilitate unlawful or dangerous
activities. For example, you may not arrange services for animals in violation of
any law, or use the Platform for any criminal purpose (e.g. trafficking prohibited
animals, dogfighting, veterinary malpractice).
8.2 The Company reserves the right to remove any content or cancel any booking that
violates these rules.
9. Disclaimers
9.1 "As-Is" Service: The Platform and all content on it (including listings, profiles, reviews,
and guidance) are provided on an "AS IS" and "AS AVAILABLE" basis. The Company
expressly disclaims all warranties, express or implied, including any warranty of
merchantability, fitness for a particular purpose, non-infringement, or accuracy. We do
not guarantee that the Platform will meet your expectations, be uninterrupted, error-free,
or free of harmful components.
9.2 No Guarantee of Sitters: The Company does not warrant or endorse any Sitter, and
makes no representations about any Sitter's ability, training, background, or compliance
with law. The Sitter's performance of Pet Services is their own responsibility. The
Company will not be liable for any acts or omissions of any Sitter, including (without
limitation) negligence, misconduct, pet injury or death, loss, theft, or property damage.
Background checks or identity verifications facilitated on the Platform are limited and
do not guarantee future behaviour. You acknowledge that engaging a Sitter always
involves some risk.
9.3 No Adoption or Warranty of Animals: The Company is not a veterinarian or animal
welfare organization. We do not guarantee the health, temperament, or training of any
animal. Any veterinary advice on the Platform is for informational purposes only. The
Company is not responsible for any advice given by Sitters or veterinarians.
9.4 Force Majeure: The Company will not be liable for any failure or delay in performing
its obligations hereunder due to causes beyond its reasonable control, including but not
limited to acts of God, natural disasters, war, terrorism, riots, strikes, government orders,
or failures of internet or telecommunications (each a "Force Majeure Event").
9.5 All information contained on the Platform is for general information purposes only. The
information is provided by Us and while We try on a best effort basis to keep the
information up to date and correct, We make no representations or warranties of any kind,
express or implied, about the completeness, accuracy, reliability, suitability or
availability with respect to the Platform or the information, products, services, or related
graphics contained on the Platform for any purpose. Any reliance You place on such
information is therefore strictly at Your own risk and We shall not be liable for the same.
In the preparation of the Platform and contents therein, every effort has been made to
offer the most current, correct, and clearly expressed information possible. Nevertheless,
inadvertent errors may occur. In particular, but without limiting anything herein, the
Company disclaims any responsibility for any errors and accuracy of the information that
may be contained in the Platform. Any feedback from User is most welcome so as to
make the Platform and contents thereof error free and user friendly. Company also
reserves the right and discretion to make any changes / corrections or withdraw / add
contents at any time without notice. Neither the Company nor any third parties provide
any warranty or guarantee as to the accuracy, timeliness, performance, completeness or
suitability of the information and materials found or offered on the Platform for any
particular purpose. You acknowledge that such information and materials may contain
inaccuracies or errors and We expressly exclude liability for any such inaccuracies or
errors to the fullest extent.
9.6 From time to time the Platform may also include links to other websites. These links are
provided for Your convenience to provide further information. They do not signify that
We endorse the website(s). We have no responsibility for the content of the linked
website(s). You may not create a link to the Platform from another website or document
without the Company's prior written consent.
10. Intellectual Property Rights
10.1 Except as mentioned below, all information, content, material, trademarks, services
marks, trade names, and trade secrets including but not limited to the software, text,
images, graphics, video, script and audio, contained in the Platform, and services are
proprietary property of the Company ("Company's Proprietary Information").
10.2 Company's Proprietary Information shall not be copied, downloaded, reproduced,
modified, republished, uploaded, posted, transmitted or distributed in any way without
obtaining a prior written consent from the Company and nothing on the Platfrom shall be
or products deemed to confer a license of or any other right, interest or title to or in any
of the intellectual property rights belonging to the Company, to the User.
10.3 You may own the medium on which the information, content or materials resides, but
the Company shall at all times retain full and complete title to the information, content
or materials and all intellectual property rights inserted by the Company on such medium.
Certain contents on the Platform may belong to third parties. Such contents have been
reproduced after taking prior consent from said party and all rights relating to such
content will remain with such third party.
10.4 The Company may from time-to-time upload videos, audios / sound recordings, content
and other materials on the Platform which shall be the exclusive property of the
Company. You undertake not reproduce, transmit, retransmit, distribute, publish, post,
share or make available the said videos, audios / sound recordings, content and other
materials or any part thereof which are available on the Platform in any manner
whatsoever.
10.5 Any recordings, videos, sound/ audio recordings, screen shots, pictures, images, material
or content which is obtained in any manner without the prior written consent of the
Company shall amount to breach of the Terms and You shall be solely liable for the said
breach under the applicable laws. All other rights are reserved.
10.6 All rights, ownership, and intellectual property in the 'User Content' created by You on
or by using the Platform, shall vest in the Company. You hereby explicitly consent and
transfer all such rights, ownership, and intellectual property in the 'User Content' to the
Company for a worldwide, royalty-free, and perpetual use. The Company shall have the
sole and exclusive right to use, copy, modify, adapt, prepare derivative works from,
distribute, perform, and display any / all such 'User Content'.
10.7 You undertake to use the Company's Platform and intellectual property for only the
purposes envisaged in these Terms and shall not use the same for any unauthorized or
unlawful purpose. Should You use the Company's Platform or Company's Proprietary
Information with any third party's intellectual property in any manner, then You will be
solely responsible to obtain all necessary permissions, authorizations and licenses from
the said third party. In the event You use the Company's Platform, and Company's
Proprietary Information beyond the limited rights granted to You under these Terms, then
You shall be solely responsible for the same and shall indemnify the Company for all
losses, liabilities, claims and damages in this regard.
10.8 You will be solely responsible to ensure that any content or intellectual property created
by You shall not contain any bugs, virus and malware or infringe any third party's
intellectual property rights or violate any applicable laws (including data protection and
privacy laws) in any manner.
10.9 Further, You recognize and acknowledge that the ownership of all trademarks, copyright,
logos, service marks and other intellectual property owned by any third party shall
continue to vest with such party and You are not permitted to use the same without the
express written consent of the respective third party.
11. Limitation of Liability
11.1 Liability Cap: In no event shall the total aggregate liability of the Company, or any of
its directors, officers, employees, agents or content or service providers, to a User for all
damages, losses, and causes of action (whether in contract or tort, including, but not
limited to, negligence or otherwise) arising from these Terms, Privacy Policy or a User's
use of the Platform or the services exceed, in the aggregate INR 1000/- (Indian Rupees
One Thousand Only).
11.2 No Indirect Damages: The Company shall not be liable for any indirect, incidental,
special, consequential or punitive damages arising out of or related to your use of the
Platform, including (but not limited to) loss of profits, revenue, data, use, goodwill, or
third-party claims. including without limitation damages related to any information
received from the Company, removal of your profile information or review (or other
content) from the Platform, any suspension or termination of your access to the Platform,
or any failure, error, omission, interruption, defect, delay in operation or transmission of
the Platform, even if we are aware of the possibility of any such damages, losses or
expenses.
11.3 This limitation of liability will survive termination or expiration of these Terms.
12.
Indemnification
12.1 You agree to indemnify, defend and hold harmless the Company and its affiliates and
their respective directors, officers, employees and agents, promptly upon demand, from
any and all claims, liabilities, losses, damages, costs or expenses (including reasonable
attorneys' fees) arising out of or in connection with:
(a)
Your use of or inability to use the Platform;
(b)
Your breach of these Terms or your violation of any law or third-party right
(including copyright, trademark, or personal rights);
(c)
Any act or omission of any Sitter in connection with your booking;
(d)
Your pet's conduct or health issues (including biting, aggression, injury, or
property damage caused by your pet);
(e)
any claim that Your use of the Platform has caused damage to a third party.
(f)
Any claim that your actions (or your failure to act) caused property damage,
personal injury, or animal cruelty (for example under the Prevention of Cruelty
to Animals Act, 1960).
12.2 The Company will use reasonable efforts to notify you of any such claim, suit or action
and you will cooperate in the defence. This indemnity obligation survives termination of
these Terms.
13. Suspension and Termination
13.1 The Company reserves the right to suspend or terminate Your access to the Platform, in
whole or in part, at any time and without notice if we believe (in our sole discretion) that
You have violated these Terms or engaged in unlawful, unsafe, or abusive conduct. For
example, if You fail to pay fees, post prohibited content, or otherwise breach your
obligations, the Company may immediately deactivate your account and cancel any
pending bookings. We also reserve the right to cancel any booking that appears
fraudulent or that we reasonably believe may lead to liability or harm.
13.2 In addition to the above, the Company reserves the right to suspend or terminate a User's
access to the Platform and the services with or without notice and to exercise any other
remedy available under law, where:
(a)
such User breaches these Terms;
(b)
a third party reports violation of any of its rights as a result of your use of the
Terms and the services;
(c)
the Company is unable to validate any information provided by a User;
(d)
the Company has grounds to believe that the User is breaching the Terms and / or
doing any illegal, fraudulent or abusive activity on part of such User; or
(e)
the Company has ground to believe that the User is acting contrary to the interest
of the Company and / or the Platform.
13.3 Once temporarily suspended, indefinitely suspended or terminated, the User may not
continue to use the Platform under the same account, a different account or re-register
under a new account. On termination of an account due to the reasons mentioned herein,
such User shall no longer have access to data, messages, files and other material kept on
the Platform by such User.
13.4 You may cancel your account at any time by contacting customer support or using the
account settings on the Platform. Termination or suspension of Your access will not
affect your liability for any obligations or liabilities you incurred prior to termination.
For example, any outstanding payment obligations, indemnity obligations, or actions
arising from prior breaches will survive account termination.
14. Governing Law and Dispute Resolution
14.1 Governing Law: These Terms are governed by and construed in accordance with the
laws of the Republic of India.
14.2 Arbitration: Any dispute, controversy or claim arising out of or relating to these Terms
or the breach, termination or validity thereof shall be finally settled by arbitration under
the (Indian) Arbitration and Conciliation Act, 1996. The arbitration shall be conducted
by a sole arbitrator mutually appointed by the parties. If the parties cannot agree on an
arbitrator within 30 (Thirty) days of a written notice invoking arbitration, the arbitrator
shall be appointed in accordance with the Act. The seat and venue of arbitration shall be
New Delhi, India, and the proceedings shall be in English. The award and decision by
the arbitrator shall be final and binding on the parties.
14.3 Exclusive Jurisdiction: Subject to Clause 14.2 as above, the courts in New Delhi shall
have exclusive jurisdiction over any dispute between You and the Company.
14.4 By agreeing to arbitration, You waive any right to litigate in court. This clause survives
termination of these Terms.
14.5 Equitable Relief: In the event You breach these Terms, You agree that the Company will
be irreparably harmed and may not have an adequate remedy in money or damages. The
Company, therefore, shall be entitled in such event to obtain an injunction against such
a breach from any court of competent jurisdiction. The Company's right to obtain such
relief shall not limit its right to obtain other remedies in law or in contract.
15. Grievance Redressal
15.1 The Company has appointed a Grievance Officer who can be contacted as follows:
| DETAILS OF GRIEVANCE OFFICER
Name
| Yuvraj Sehgal
Designation
| Director
Address
| Shri Krishna Puram, Ward no. 19, Sehgal Colony, Gohana, Sonipat
-131301, Haryana
15.2 All consumer complaints, alleged violations of law, or requests for redress may be sent
to the Grievance Officer.
15.3 Customer Care: We make all best endeavors to provide You with a pleasant experience.
In the unlikely event that You face any issues, please contact Us at [].
16. Miscellaneous
16.1 Any violation by You of the terms and conditions of these Terms may result in immediate
suspension or termination of Your account(s) apart from any legal remedy that the
Company can avail. In such instances, the Company may also disclose Your account
Information if required by any Governmental or legal authority. You understand that the
violation of these Terms could also result in civil or criminal liability under applicable
laws.
16.2 The Company has the right to change modify, suspend, or discontinue and / or eliminate
any aspect(s), features or functionality of the Platform or the services or products as it
deems fit at any time without prior notice. We will post the revised Terms on the Platform
with a new "Last Updated" date. Your continued use of the Platform after the changes
will constitute acceptance of the revised Terms. If any change is unacceptable to You,
You must stop using the Platform.
16.3 Further, the Company has the right to amend these Terms from time to time without prior
notice. The Company makes no commitment, express or implied, to maintain or continue
any aspect of the Platform. You agree that the Company shall not be liable to You or any
third party for any modification, suspension or discontinuance of the Platform.
16.4 Notice: All notices served by the Company shall be provided via email to Your account
or as a general notification on the Platform. Any notice to be provided to the Company
should be sent to support@tailmate.co.in.
16.5 Entire Agreement: The Terms, along with the Privacy Policy, and any other guidelines
made applicable to the Platform from time to time, constitute the entire agreement
between the Company and You with respect to Your access to or use of the Platform and
the services thereof.
16.6 Assignment: You cannot assign or otherwise transfer Your obligations under the Terms,
or any right granted hereunder to any third party. The Company's rights under the Terms
are freely transferable by the Company to any third parties without the requirement of
seeking Your consent.
16.7 Severability: If, for any reason, a court of competent jurisdiction finds any provision of
the Terms, or portion thereof, to be unenforceable, that provision shall be enforced to the
maximum extent permissible so as to give effect to the intent of the parties as reflected
by that provision, and the remainder of the Terms shall continue in full force and effect.
16.8 Provisions which by their nature should survive (such as indemnification, limitations of
liability, governing law, dispute resolution, and Miscellaneous) will survive any
termination or expiration of these Terms.
16.9 Waiver: Any failure by the Company to enforce or exercise any provision of the Terms,
or any related right, shall not constitute a waiver by the Company of that provision or
right.
16.10 Relationship: You acknowledge that Your participation on the Platform, does not make
You an employee or agency or partnership or joint venture or franchise of the Company.
16.11 The Company provides these Terms so that You are aware of the terms that apply to Your
use of the Platform and the services and products. You acknowledge that, the Company
has given You a reasonable opportunity to review these Terms and that You have agreed
to them.
16.12 Interpretation: Clauses, headings and Schedule headings are for convenience only and do
not affect the construction or interpretation of any provision of these Terms. All
references in these Terms to statutory provisions shall be statutory provisions for the time
being in force and shall be construed as including references to any statutory
modifications, consolidation or re-enactment (whether before or after the date of these
Terms) for the time being in force and all statutory rules, regulations and orders made
pursuant to a statutory provision. Words denoting singular shall include the plural and
vice versa and words denoting any gender shall include all genders unless the context
otherwise requires. The terms "include" and "including" shall mean, "include without
limitation". The headings, sub-headings, titles, subtitles to Clauses, sub-Clauses and
paragraphs are for information only, shall not form part of the operative provisions of
these Terms, and shall be ignored in construing the same. These Terms shall be binding
on and be for the benefit of the successors, legal representatives and permitted assigns of
the parties.
16.13 The Company has its headquarters located at Shri Krishna Puram, Ward no. 19, Sehgal
Colony, Gohana, Sonipat -131301, Haryana.
By using the Platform, you acknowledge that you have read, understood, and agree to be
bound by these Terms and all applicable laws and regulations.
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