Privacy Policy

A. Tail Solutions Private Limited - Privacy Policy

Last Updated: 27/02/2026

Effective Date: 01/03/2026

INTRODUCTION

Tail Solutions Private Limited on behalf of itself and its affiliates / group companies under

the brand 'TailMate', (hereinafter referred to as "TailMate", "Us" or "We" or "Our" or

"Company"), is the author and publisher of the website - [https://tailmate.co.in/](https://tailmate.co.in/), and the

mobile application titled as 'TailMate' (together the "Platform"). TailMate owns and

operates the Platform and the services provided through the Platform.

This privacy policy ("Privacy Policy") constitutes a legal binding agreement between its

users ("You" or "Your" or "User") and the Company. Capitalized terms used but not

defined herein, shall have the meaning assigned to such terms in the terms and conditions

available at - [https://tailmate.co.in/](https://tailmate.co.in/), ("Terms").

The Company has adopted this Privacy Policy to set out the manner in which the Company

handles the Information provided by You for the purposes in relation to Your use of the

Platform.

This Privacy Policy also specifies the manner in which Your Information is collected,

received, stored, processed, disclosed, transferred, dealt with and handled by the Company

in relation to Your use of the Platform. We reserve the right, in Our sole discretion, to

terminate the access to the Platform and / or other mediums at any time, without notice to

You, for general maintenance or for any reason whatsoever.

You are hereby advised to read this Privacy Policy carefully and fully understand the nature

and purpose of gathering and/or collecting Your Information and other data or information

and the usage, disclosure and sharing of such information. This Privacy Policy does not

cover information you may choose to share with other users of the Platform. This Privacy

Policy applies to all Your personal data and Information with Us, whether in physical or

electronic mode. This Privacy Policy is meant to help You understand what information

We collect, why We collect it, and how You can update, manage, and delete Your

Information and shall be read together with the Terms. Use of Our Platform and services

is governed by the Terms.

B. We may update this Privacy Policy to reflect changes to Our practices. We encourage You

to periodically review this page for the latest information on Our privacy practices. We are

not obliged to inform You specifically of any such updates, whether material or otherwise

and it shall be Your responsibility to keep yourself updated on any changes to this Privacy

Policy. The changes to the Privacy Policy will be effective immediately upon being posted

on the Platform, and Your continued use of the Platform after the changes are effective will

constitute Your acknowledgement and acceptance of terms of the revised Privacy Policy.

Your use of the Platform, Our services or otherwise giving Your information, constitutes

consent to the terms contained in this Privacy Policy and You will be deemed to have read,

understood and agreed to the practices and policies in this Privacy Policy. If you do not

agree with the terms in this Privacy Policy, we request that You should exit the Platform

immediately and discontinue the use of Our services. By voluntarily providing Us with

Your information, You are consenting to Our use, transfer, collection, storing, processing,

handling, disclosing, deletion of it in accordance with applicable laws and this Privacy

Policy.

By accessing or using Our Platform, You give Your express consent for collection, usage,

storage, deletion, processing, handling, disclosing, transferring, and sharing Your

Information with Us and with third parties or service providers for the purposes set out in

this Privacy Policy. We may use such Information You provide (including any changes

thereto as provided by You) for any of the products or services that We offer and for Our

internal records and other purposes as mentioned in the Privacy Policy.

If You reside outside India Your Information will be collected, used, stored, deleted,

processed, handled, disclosed, transferred, and shared in accordance with the applicable

laws of India.

This Privacy Policy constitutes an electronic record in accordance with the provisions of

the Information Technology Act, 2000.

DEFINITIONS

"Personal Information" shall have the meaning ascribed to it under Section 2(i) of the

Information Technology (Reasonable Security Practices and Procedures and Sensitive

Personal Data or Information Rules), 2011.

"Sensitive Personal Information" shall have the meaning ascribed to it under Section 3

of the Information Technology (Reasonable Security Practices and Procedures and

Sensitive Personal Data or Information Rules), 2011.

C. "Information" shall mean collectively, Your Personal Information and Sensitive Personal

Information or data or any other information collected from You.

APPLICABILITY

1. This Privacy Policy describes Our policies and procedures on the collection, use, storage

and disclosure of any information including, business or personal information provided by

You while using Our Platform. This Privacy Policy specifically governs the collection and

use of Your Information provided by You and the processing of Information provided by

You while using the Platform.

2. During the course of Your association with Us, You may be required to execute certain

other agreements and such agreements and this Privacy Policy shall, together with the

Terms unless explicitly specified to the contrary, govern Your relationship with Us.

D. INFORMATION WE COLLECT

We collect the following Personal Information:

(a)

name;

(b)

address;

(c)

email address;

(d)

telephone number and mobile number;

(e)

photograph;

(f)

PAN card or government-issued ID;

(g)

address proof such as voter identification card / passport;

(h)

financial information (for payouts only)

Information That You Provide: We collect personally identifiable information about You

which You affirmatively choose to submit to Us, including Your Personal Information and

Your Sensitive Personal Information. When You engage in certain activities on the

Platform such as creating an account, using Our Services for [], requesting information

about Our services, booking veterinary consultation, participating in competitions

organized by Us, We may ask You to provide certain information about yourself. Engaging

in these activities is optional and if You engage in the aforementioned activities, We may

ask You to provide certain Personal Information including first and last name, email

address, pin-code, address, telephone or mobile number, date of birth, age, identity number,

photograph etc. You represent that the Personal Information you provide from time to time

is and shall be correct, current and updated and you have all the rights, permissions and

consents to provide the same.

From time to time we may automatically collect certain information that may be considered

Personal Information or Sensitive Personal Information as the case may be, such as the IP

address of Your computer or network connection, Your location, information about Your

internet connection and mobile device, cookie information, web beacon information and

details of the web pages You visit, about Your preferences and settings such as time zone

and language, Your searches and the results You selected from the searches etc. We may

also collect information from You during phone calls, or via e-mail correspondences with

Our representative. We may also collect any content that You create or upload when using

Our Services. This may include, but is not limited to, data like pictures, cattle related

information (or other personal documents that You choose to upload), calendar reminders,

and services requests to be performed by a third-party provider.

Payment Processing Information: We may collect information related to the manner and

mode of payments usually adopted by You on the Platform, including details of Your bank

account, and details of other e-wallet accounts or any other payment information.

Usage Information: We may collect other information such as the time and date of Your

visit, Your location, the pages and other content that You access, and the number of times

You return to the website. This information is used in the aggregate for Our internal

marketing and similar purposes. [We may also integrate with the website technology

provided by third parties (e.g., Google Analytics) to accomplish this information collection.

In addition, We may use a variety of other technologies that collect similar information for

security and fraud detection purposes].

Partner Information: We partner with certain third-party vendors to offer You some

services, and We may receive certain information directly from those third parties. We will

not collect Sensitive Personal Information from You unless the collection of such

information or data is considered necessary for the purpose for which it is being collected.

The Company tracks information provided by your browser, including the website you

came from (known as the referring URL), the type of browser used and other information

that does not personally identify you. This may include installation of cookies and

collection of other session data.

E. HOW WE USE YOUR INFORMATION

Use and Processing of your Personal Information

The Personal Information collected by the Company may be used for a number of purposes

connected with our business operations which may include the following:

(a)

to deal with requests, enquiries and complaints, customer services and related

activities;

(b)

to respond to your queries and fulfilling your requests for information regarding our

products and services;

(c)

to notify you about our new products or services and sending you important

information regarding our products or services;

(d)

for the purpose of payment to vendors/ suppliers; and

(e)

for legitimate business purposes;

(f)

for responding to judicial process and provide information to law enforcement

agencies or as permitted by law.

We use the information that We collect to provide You with Our services and to coordinate

your requests for related third-party vendor services. We use Your Information as

necessary to facilitate communication between You and Us regarding the services, as well

as to improve Our Platform and to learn about how it is used and accessed. We may use

Your Information to contact You in the future to tell You about new services, promotions,

opportunities, and other general information about Us that we believe will be of interest to

You. We may also use information that We collect to analyze user behaviour as a measure

of interest in and use of the Platform and may disclose such analyses to advertisers or other

third parties in the form of aggregate data, such as overall patterns or demographic reports

that do not describe or identify any individual user.

As necessary to provide the services, We share pertinent Personal Information with select

affiliates and partners for the purposes of customer support, account management, and

similar work. We do not sell, trade, share, or rent your Personal Information provided by

You to Us through our Platform, to third parties who provide no affiliated services or

support.

We may disclose information about You to third parties if we have a good-faith belief that

We are required to do so by law or legal process, either to respond to legal claims, or to

protect Our rights, property, or safety, or the rights, property, or safety of others. We may

disclose information about You to a successor organization in the event of a merger,

acquisition, bankruptcy, or other sale or disposition of all or a portion of Our assets or prior

to such event in the case of any diligence requirement. The successor organization's use

and disclosure of Your Personal Information and Sensitive Personal Information will

continue to be subject to this Privacy Policy unless: (i) a court orders otherwise; or (ii) the

successor organization gives You notice that Your Personal Information and Sensitive

Personal Information will be subject to the successor organization's own policy, along with

an opportunity for You to opt-out (which may cause You not to be able to continue to use

the website). If You submit Personal Information after such a transfer, that information

may be subject to the successor entity's policy.

Your Information will be collected, used, stored, deleted, processed, handled, disclosed,

transferred, and shared in accordance with the applicable laws of India and subject to the

terms in this Privacy Policy.

We will ask You when We need more information that personally identifies You or allows

Us to contact You. We will not differentiate between who is using the device to access the

Platform, so long as the log in / access credentials match with Yours. In order to make the

best use of the Platform and enable Your Information to be captured accurately on the

Platform, it is essential that You have logged in using Your own credentials. We will, at

all times, provide the option to You to not provide the Information which We seek from

You. Further, You shall, at any time while using the Platform, also have an option to

withdraw Your consent given earlier to Us to use such Information. Such withdrawal of

the consent is required to be sent in writing to Us at the contact details provided in this

allow further usage of the Platform or discontinue to provide any services / products

thereunder to You. c. You agree and acknowledge that in respect of any Sensitive Personal

Data or Information which cannot be corrected or amended pursuant to any applicable law,

law enforcement requests or judicial proceedings or the like, the aforementioned rights will

not be available

The Company may also disclose or transfer your Personal Information and Sensitive

Personal Data or Information to another third party as a part of reorganization or a sale of

the assets or business of the Company to such third party. Any third party to which the

Company transfers or sells its assets will have the right to continue to use such Personal

Information and Sensitive Personal Data or Information

We may disclose/ transfer your Personal Information to our service providers and third

parties as necessary or appropriate, for:

(a) providing services, technical support, etc. in relation to our products and services;

(b) complying with any legal process, whether local or foreign;

(d) responding to requests from public and government authorities, including public and

(e)

government authorities outside your country of residence;

providing to our advisors such as lawyers, chartered accountants and financial

advisors in connection with business transactions;

(f)

managing your orders, booking, payments, etc.; and

(g)

enforcing our policies.

F. UPDATING YOUR INFORMATION

We will provide You with the means to ensure that Your Information is correct and current.

If You have filled out a user profile, We will provide a way for You to access, review and

change Your profile / account Information on Our Platform with reasonable restrictions.

We are not responsible for the authenticity of the Information provided by You and it is

Your sole responsibility to provide accurate and correct information to Us.

STORAGE AND SECURITY

Currently, We plan to retain user data while an account is active and for a reasonable period

thereafter. We may alter this practice according to legal and business requirements. For

example, We may lengthen the retention period for some data if needed to comply with

any applicable law or voluntary codes of conduct. Unless otherwise prohibited in law, We

may shorten the retention period for some types of data if needed to free up storage space.

We adopt reasonable security measures to protect Your Information in a manner that is

compliant with applicable laws. The security of Your Information is important to us, but

remember that no method of transmission over the Internet, or method of electronic storage,

is 100% secure. While we strive to use commercially acceptable means to protect Your

Information, we cannot guarantee its absolute security.

H. CONFIDENTIALITY

We are concerned about safeguarding the confidentiality of Your Information. We provide

physical, electronic, and procedural safeguards to protect Information We process and

maintain. For example, We limit access to this Information to authorized employees only

who need to know that Information in order to operate, develop or improve Our Platform.

Please be aware that, although We endeavor to provide reasonable security for information

We process and maintain, no security system can prevent all potential security breaches.

We do not accept responsibility or liability for the confidentiality, security or integrity of

Your Information in connection with its transmission over the Internet.

Notwithstanding anything contained in this Privacy Policy or elsewhere, we shall not be

held responsible for any loss, damage or misuse of your data/ information, if such loss,

damage or misuse is attributable to a Force Majeure Event. A "Force Majeure Event"

shall mean any event that is beyond our reasonable control and shall include, without

limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or

industrial action of any kind, riots, insurrection, war, acts of government, computer

hacking, unauthorized access to computer data and storage device, computer crashes,

breach of security and encryption, etc.

SOCIAL FEATURES OF OUR WEBSITE

When You use certain features on Our Platform like the discussion forums and You post

or share Your personal information such as comments, messages, files, photos, will be

available to all users, and will be in the public domain. All such sharing of information is

done at Your own risk. Please keep in mind that if You disclose personal information in

Your profile or when posting on Our forums this information may become publicly

available.

GOVERNING LAW AND DISPUTE RESOLUTION

Any claims arising out of the use of the information from this Platform shall be governed

by the laws of India and only the Courts in New Delhi, shall have the exclusive jurisdiction

over the same. By accessing this Platform, the User accepts this Privacy Policy.

LOG FILES

When You access Our Platform, Our servers automatically record information that Your

browser sends whenever You visit a website. These server logs may include information

such as Your web request, internet protocol address, browser type, browser language, the

date and time of Your request and one or more cookies that may uniquely identify Your

browser.

COOKIES AND WEB BEACONS

Cookies are small text files that are placed on Your computer by websites that You visit.

They are widely used in order to make websites work, or work more efficiently, as well as

to provide information about Your actions to the owners of the website. We send cookies

(small files containing a string of characters) to Your computer, thereby uniquely

identifying Your browser. Cookies are used to track Your preferences, help You login

faster, and aggregated to determine user trends. This data is used to improve Our offerings,

such as providing more content in areas of greater interest to a majority of users. Most

browsers are initially set up to accept cookies, but You can reset Your browser to refuse

all cookies or to indicate when a cookie is being sent. Some of Our features and services

may not function properly if Your cookies are disabled.

Web Beacons On certain web pages or e-mails, We may utilize a common internet

technology called a 'Web beacon'. Web beacons help analyze the effectiveness of Web

sites by measuring, for example, the number of visitors to a site or how many visitors

clicked on key elements of a site.

Web beacons, cookies and other tracking technologies do not automatically obtain

personally identifiable information about You. Only if You voluntarily submit personally

identifiable information, such as by registering or sending e-mails, can these automatic

tracking technologies be used to provide further information about Your use of the Platform

and/or interactive e-mails to improve their usefulness to You.

ADVERTISING PARTNERS

We use third-party advertising companies to serve ads when You visit Our Platform. These

companies may use information (not including your name, address, email address, or

telephone number) about Your visits to this and other websites in order to provide

advertisements about goods and services of interest to You.

THIRD-PARTY PRIVACY POLICIES

We may present links in a format that enables Us to keep track of whether these links have

been followed. We use this information to improve Our customized content. Clicking on

links may take You to sites outside Our domain. We are not responsible for the privacy

practices of other websites / applications. We encourage Our users to be aware when they

leave Our Platform to read the privacy statements of each and every website / application

that collects personally identifiable information. This Privacy Policy applies solely to

Information collected by Our Platform.

GRIEVANCE OFFICER

The Company has appointed a Grievance Officer who can be contacted as follows:

| DETAILS OF GRIEVANCE OFFICER

Name

| Yuvraj Sehgal

Designation

| Director

| support@tailmate.co.in

Address

| Shri Krishna Puram, Ward no. 19, Sehgal Colony, Gohana,

-131301, Haryana

| Sonipat

All consumer complaints, alleged violations of law, or requests for redress may be sent to

the Grievance Officer.

Customer Care: We make all best endeavors to provide You with a pleasant experience. In

the unlikely event that You face any issues, please contact Us at [].

MISCELLANEOUS

Any violation by You of the terms of this Privacy Policy may result in immediate

suspension or termination of Your account(s) apart from any legal remedy that the

Company can avail. In such instances, the Company may also disclose Your account

information if required by any Governmental or legal authority. You understand that the

violation of this Privacy Policy could also result in civil or criminal liability under

applicable laws.

The Company has the right to change modify, suspend, or discontinue and / or eliminate

any aspects, features or functionality of the Platform or the services or products as it deems

fit at any time without prior notice. We will post the revised Privacy Policy on the Platform

with a new "Last Updated" date. Your continued use of the Platform after the changes will

constitute acceptance of the revised terms of the Privacy Policy. If any change is

unacceptable to You, You must stop using the Platform.

Further, the Company has the right to amend this Privacy Policy from time to time without

prior notice. The Company makes no commitment, express or implied, to maintain or

continue any aspect of the Platform. You agree that the Company shall not be liable to You

or any third party for any modification, suspension or discontinuance of the Platform.

Notice: All notices served by the Company shall be provided via email to Your account or

as a general notification on the Platform. Any notice to be provided to the Company should

be sent to support@tailmate.co.in.

Entire Agreement: This Privacy Policy, along with the Terms, and any other guidelines

made applicable to the Platform from time to time, constitute the entire agreement between

the Company and You with respect to Your access to or use of the Platform and the

Services thereof.

Assignment: You cannot assign or otherwise transfer Your obligations under the Privacy

Policy, or any right granted hereunder to any third party. The Company's rights under the

requirement of seeking Your consent.

Severability: If, for any reason, a court of competent jurisdiction finds any provision of the

the maximum extent permissible so as to give effect to the intent of the parties as reflected

by that provision, and the remainder of this Privacy Policy shall continue in full force and

effect.

Waiver: Any failure by the Company to enforce or exercise any provision of the Privacy

Policy, or any related right, shall not constitute a waiver by the Company of that provision

or right.

Relationship: You acknowledge that Your participation on the Platform, does not make

You an employee or agency or partnership or joint venture or franchise of the Company.

The Company provides this Privacy Policy so that You are aware of the terms that apply

to Your use of the Platform and the services and products. You acknowledge that, the

Company has given You a reasonable opportunity to review these terms of the Privacy

Policy and that You have agreed to them.

Interpretation: Clauses, headings and Schedule headings are for convenience only and do

not affect the construction or interpretation of any provision of this Privacy Policy. All

references in this Privacy Policy to statutory provisions shall be statutory provisions for

the time being in force and shall be construed as including references to any statutory

modifications, consolidation or re-enactment (whether before or after the date of this

made pursuant to a statutory provision. Words denoting singular shall include the plural

and vice versa and words denoting any gender shall include all genders unless the context

otherwise requires. The terms "include" and "including" shall mean, "include without

limitation". The headings, sub-headings, titles, subtitles to Clauses, sub-Clauses and

paragraphs are for information only, shall not form part of the operative provisions of this

binding on and be for the benefit of the successors, legal representatives and permitted

assigns of the parties.

By using the Platform, you acknowledge that you have read, understood, and agree to be bound by

this Privacy Policy and all applicable laws and regulations.

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